Packaged services to meet your business needs
NAS have developed a range of comprehensive support services designed to address the varying requirements of our clients and prospects. Small to medium businesses, enterprise corporations and service providers can choose from standard service packages or alternatively, can build a customised service package to suit your individual requirements.
If you have purchased a product listed on this site from another reseller and are looking at changing your support and maintenance supplier, call us. NAS support extends to products bought from elsewhere. Following an assessment of your hardware and software, we will provide you with a package to satisfy your need, when you need it.
A single point of contact
Your solution will consist of a range of products from the NAS best-of-breed partner portfolio. Your service package will be built to support your business needs. Depending on your final implementation, support will be delivered by NAS personnel, through partners or a combination of the two. However, you need only contact one number for support of all types, negating the need for multiple telephone calls.
Giving you the confidence to conduct your business
NAS provides full on-site technical support to ensure configuration, integration and implementation are performed correctly, working with our customers to define backup, recovery and disaster recovery policies and directives to meet the customer's requirements. Whilst these offer enhanced levels of performance they are often technically complex and, in order to operate effectively, must be fully supported. NAS will build a support service where we take care of the complexity while you operate your business.
Peace of mind and value for money
NAS Support Services are designed to deliver the level of service your business needs. This will ensure that you receive the optimum level of service at the best value for money giving you peace of mind and enabling you to focus on your core business. |
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NAS consultants have many years hands-on experience of network storage and backup solutions to a wide variety of blue chip companies. Changes or additions to your existing system or the purchase of a new network storage and backup solution, requires expert integration.
We believe that a structured approach to your business needs is all important. That is why we will spend time with you, listening to your issues, requirements and plans for the future. Our consultants are there to reassure you during the early stages of the purchasing process. The consultant will assess, recommend and fully implement your new network storage solutions. Their experience and in-depth knowledge will ensure that your business benefits from the most efficient and effective storage and backup solutions on the market.
Working with "best of breed" technologies, they will ensure that any solutions are installed, tested and seamlessly integrated within your business. They will also recommend appropriate training to ensure that your team have the skills and the knowledge to manage your network storage systems efficiently in the future. We will provide recommendations to suit all stages of your system development to ensure your business systems are safe, flexible, and recoverable and will support growth and development in the future. Most importantly, we will implement the changes required.
From recommendation to installation, training, support and maintenance, our project management consultants will ensure you are completely satisfied with your new system and that you have the necessary skills and tools for effective and efficient management of that system for the future. |
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A recent survey conducted by Computer Reseller News highlighted the fact that many IT Directors are concerned that their storage suppliers are not doing enough to help them better utilise their existing investments in storage products. NAS are involved within our customer’s IT departments on a daily basis. We are constantly discussing new and innovative ways to address many of the common storage issues as well as how best to ensure that budgets are being allocated wisely on the most effective solution, ensuring savings in time, money and resource.
During the process that we follow prior to making recommendations to our customers regarding storage strategy it is apparent that there is often little appreciation of the way that data is deployed across their enterprise. The customer is aware that data storage requirements are growing but has no real grasp of how the data is deployed and it’s relevance to their organisation.
With this visibility lacking it becomes a major challenge to find and recommend the correct solution that will justify budget allocation and demonstrate a clear and concise ROI to your organisation. After all, why spend more money without first understanding what you have and ensuring it is fully and efficiently utilised? |
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Project Management is essential to co-ordinate and control all elements of a project and to ensure successful implementation on time and to an agreed level of quality.
Projects differ in terms of specific deliverables, scope and complexity as well as the environment in which they are conducted. However, the basic principles of project management apply in all cases.
A NAS Project Manager will be appointed to work with the Client Project Team and will be the single formal point of contact with the customer on all matters relating to the specific project. In addition, a named Account Manager will maintain overall responsibility for customer service.
Project Management involves many facets from planning, monitoring and controlling to effective communication, delegation and leadership of the project team. |
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